Satisfaction Guarantee – Vega US

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Satisfaction Guarantee

Vega's 60-day Satisfaction Guarantee

At Vega, we stand behind our products and quality controls. If for any reason you are not satisfied with a Vega product that you purchased from Vega or an authorized seller in the United States, we’ll send you a replacement product or provide a refund.

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Vega 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is limited to original, consumer purchasers in the United States. Guarantee requests must be made within 60 days of your original purchase.

How To Claim The Guarantee

If you purchased from the Vega website:

To submit a Guarantee request, please contact us by contacting our customer service team here. You will be asked to provide your order number and the reason you are unsatisfied with the product. You may also be asked to submit photos of your product or its packaging, or provide other information to assist Vega in processing your request. If your Guarantee request is approved, you will be required to return your product to Vega. Costs of return shipping are the responsibility of the customer.

If you purchased from a Vega Authorized Seller:

Please return your product to the authorized seller from whom you purchased it. If you are unable to resolve your request with the authorized seller from whom you purchased it, please contact us by contacting our customer service team here. Please have available information regarding where and when you purchased your product, and the reason you are unsatisfied with the product. You will be required to provide proof of purchase and may be asked to submit photos of your product or its packaging, or provide other information to assist Vega in processing your request. If your Guarantee request is approved, you will be required to return your product to Vega. Costs of return shipping are the responsibility of the customer.

Guarantee Guidelines

Vega reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Vega concludes that the purchaser has abused the Vega 60-Day Satisfaction Guarantee. Vega may amend or terminate the Vega 60-Day Satisfaction Guarantee at any time without notice.

If you have any questions regarding whether a seller is an authorized seller of our products, please contact us: https://myvega.com/pages/contact.

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